Our product prices listed online are the same as if you're physically shopping in-person at our 5.3 acre bonsai nursery store!
House of Bonsai is unable to respond to all requests for exact photos of all bonsai trees. Live bonsai trees are a natural product so the images in our product pages may be slightly different from what you actually receive. Please assume that all photos are general sample images to showcase what a bonsai tree could look like. There may be some variations on bonsai styles and shapes grown and trained within our 5.3 acre bonsai nursery property.
If you require a tree to look just like the photo, please visit our official eBay store and look for one of our numbered trees (such as "Japanese Black Pine #44 Bonsai Tree") where we take photos at multiple angles of the same tree. Otherwise, it is always highly recommended that you visit our bonsai nursery store in-person to select a tree yourself. Sometimes it is difficult to take a good photo that will showcase the beautiful structure in its full glory.
House of Bonsai mostly relies on USPS Priority Mail to ship our online orders to most US addresses to be received within 2-4 business days once dropped off at a USPS Post Office Branch. Because of this, we are able to ship to all 50 US states and all of the US Territories such as Puerto Rico, American Samoa, Guam, Northern Mariana Islands, and the US Virgin Islands. However please note that for faraway locations from us in Lakewood, CA (such as Alaska, Hawai'i and the US Territories) may require an additional shipping cost payment before we are able to ship it due to our usual flat rate shipping charge not being enough to cover the purchase of an insured shipping label.
On occasion, we do use FedEx Ground and UPS Ground to ship orders. Depending on the shipping carrier and time of year, your actual delivery completion timeframe may be vastly different than indicated in these estimated shipping transit map images shown in the full Shipping, Return & Cancellation Policy page. Please note that most of our products at House of Bonsai will have a flat rate shipping cost. This amount is disclosed in the product’s description.
For some items (except for bonsai soil), House of Bonsai may be able to combine them into fewer boxes and be able to refund you a portion of the total shipping costs. Please email us with the title "Combine Shipping Cost on Order #" at email@example.com to see if we are able to do this for you. Please note that it is not a guarantee that we can combine all items together; depending on the item's size and fragility.
If you're interested in adding Package Protection, please make sure to add Route before checkout. Route provides package protection on your order's packages that are lost, stolen, or damaged. It will appear as "1-Click Protect - Powered by Route" on your Order. For more information on Route, please click here.
(!) If you still haven't received any notifications that your order is on its way to your destination address, please either call the bonsai nursery at 562-804-6888 during business hours from Monday through Saturday 8:00 am to 5:00 pm PST or send us an email with the title "Missing Online Order #" at firstname.lastname@example.org for us to check on its status. (!)