Japanese Zelkova Shohin Bonsai Tree

House of Bonsai reserves the right to delay on shipping any live plant order by several days; in order to attempt to decrease the high risk of major shipping related stress that may shock the plants during extreme weather conditions (too hot or cold). If we are purposely delaying your order because of this, we will notify you via email. Before you submit an order, please be mindful of your local weather and time of year. If there is major damage (ex: plant is dead or many branches are broken), please contact your third party shipping carrier (ex: USPS, FedEx, UPS) to submit an insurance claim with them as we are not able to assist with that matter. The fault is with the third party shipping carrier for such damage since it happened out of our hands. We are not responsible for any damages after the order leaves our facility since they were out of our control. If the bonsai tree is still alive but weakened due to shock (leaves are yellow-brownish or leaves have fallen off) then we are happy to assist in proving post-delivery plant shock care instructions via email to revive the plant. Please notify us by email of the issue within 48 hours upon receiving the order in hand. Please email us at houseofbonsai@gmail.com with your Order # and the keywords "Shock After Delivery" in the title so we can assist ASAP. For further details, please read our full "Shipping & Return Policy" under About Us in our top menu.